TENPO Shipping & Delivery

Last updated: June 2026

Hong Kong

• All local orders are shipped via SF Express or Hong Kong Post.
• Orders are dispatched within 1–3 business days of confirmation. Delivery takes a further 2–3 business days.

Japan, South Korea, Taiwan, Other Asian Countries, Switzerland, Australia, Canada & More

• International orders are shipped via HK Post e-Express+.
• Orders are dispatched within 1–3 business days of confirmation. Delivery takes 7–12 business days after dispatch.

Shipping Rates

Hong Kong: Weight-based. See rates at HK Post EC-Get

International: Weight-based. Check rates at HK Post EC-Ship or add items to your cart to see the calculated rate.

Note for international customers: HK Post e-Express+ has a maximum weight of 2 kg. Rates increase significantly above 2 kg. If your order exceeds 2 kg, we recommend splitting into multiple orders or contacting us to arrange alternative shipping.

Important Notes

• All orders are processed on business days (Monday–Friday, excluding public holidays).
• For special delivery arrangements, please contact us before placing your order.

Brand Shipping

Products on TENPO are generally shipped directly by each brand. Because brands handle orders independently, each order can typically only include items from one brand. To order from multiple brands, please place separate orders.

Some brands are fulfilled directly by TENPO. If you are ordering from multiple Tenpo-fulfilled brands, you can combine them into a single order at checkout.

Once your order ships, you will receive a tracking number and can check your parcel status on the relevant carrier's website.